Terms of Service

01Account & eligibility

Age: Only people aged 18 or over may create an account. You must give a truthful date of birth; if the age check fails, no account is created.
Account security: Your account is tied to the email address you signed up with, and you sign in with that address and your password. You are responsible for everything done under it, and may not lend, sell or transfer it.
Recovery: Sign in again with the same email address and password and the account is there — a new or reset device does not lose it. There is no password reset and no SMS recovery path: if you forget the password or misremember the address, signing in creates a different, empty account instead, and the only way back to yours is to email us.

Permitted use: Browse public content, join rooms, chat privately where both sides' settings allow it, and send gifts under the rules.
Prohibited use: No illegal content, harassment, impersonation, scraping, circumventing moderation or block evasion, and nothing that interferes with the running of the service. The full content rules are in the Community Guidelines.
Your content: You are responsible for what you post, and you grant us the limited licence needed to deliver and moderate the service — no more than that.
Rooms you host: A host sets house rules and a content level, and is accountable for keeping the room inside them.

Purchases: Coins are obtained only through in-app purchase from the app store you installed Wesala from, priced by that store in your local currency. There is no outside payment path, no subscription, and nothing renews on a schedule.
Nature: Coins are a limited, non-withdrawable in-app licence. They are not money, not a deposit and not a tradeable asset, and they carry no cash value.
Consumption: Once a gift is sent, the coins are spent and cannot be reused or returned.
Refunds: Refunds are handled by the store under its own policy — we cannot issue a store refund ourselves. If a purchase was charged and the coins did not arrive, that is ours to fix: write to sorenperalta262@icloud.com with the store receipt reference.
Spend caps: Per-purchase and per-cycle caps are available in the wallet. Lowering a cap applies immediately; raising one requires a second confirmation and a cool-down.
Deletion: Deleting your account forfeits any unused coins, and deletion does not itself create a refund.

Actions: Violating content may have its delivery limited or be removed, and accounts may be muted, removed from a room, feature-limited or have creator access restricted.
What you are told: Where a restriction applies to your account, the app shows that it is in force and the date it lifts. It does not today show a policy category or an appeal deadline for each decision.
Appeals: A rejected profile review and a refused creator access can each be appealed once from inside the app. The appeal is recorded on your device; there is no appeal interface on our side yet, so it is not read and no outcome is returned automatically. Write to the contact address to reach a person.
Termination: Severe or repeated violations may lead to permanent termination.

Changes: We may adjust or discontinue features. Material changes are announced in advance, and a new document version is presented for acceptance.
Liability: To the extent the law allows, we are not liable for third-party content or for losses caused by events outside our control.
Governing law: These terms follow the law of the launch region. Disputes go to support first — sorenperalta262@icloud.com.