01Never allowed
The following is prohibited in text, images, voice notes, rooms alike. It is actioned on discovery — not after a warning — and may be referred to the authorities.
- Sexual content
- Nudity, sexual acts, solicitation and overt sexual innuendo. An 18+ rating is not a licence for pornography.
- Gambling
- Promoting, organising or teaching gambling and betting, or running a book.
- Fraud
- Scams, fake identities, fake investments, pressure to transfer money, and order-faking.
- Hate & discrimination
- Inciting hate, or personal attacks based on religion, ethnicity, gender, region and similar characteristics.
- Risk to minors
- Sexualised content involving minors, grooming, or anything harmful to their wellbeing.
- Violence & contraband
- Violent threats, terrorist propaganda, and drug or weapon trading.
02Interaction standards
- Respect boundaries
- Respect other people's message and invite settings. No repeated harassment and no block evasion.
- Room order
- Follow the host's house rules. You can block or mute anyone at any time; it takes effect immediately, with no need to wait for us.
- Privacy
- Do not publish anyone else's contact details, address or documents.
- Authenticity
- Do not impersonate Wesala, another person or an organisation.
03Content levels
Every room, stream and profile carries a level, and your own setting decides what reaches you.
- General
- Public content suitable for all adult users. This is the default.
- Teen
- Mild adult topics. You have to widen your visible level explicitly to see it.
- 18+
- Visible only where local law allows and the account has cleared the age check.
04Moderation & enforcement
- Machine review — text only
- Display names, bios, room chat and direct-message text are screened against keyword and pattern rules before they are sent, and high-risk matches are blocked or flagged. A changed public profile field goes through the same step.
- Streams, images and voice are not screened in advance
- Live video, room audio, images and voice notes are handled on report rather than screened before publication. The filter above reads text only, and the streams are carried by the platform that hosts them. Reporting and blocking are the backstop — and blocking takes effect immediately, without waiting for us to finish reviewing anything.
- Zero tolerance
- Objectionable content and abusive users are not tolerated, and violating content and accounts are subject to the escalation below.
- How a report is handled
- A report is delivered when you file it and a copy is kept on your device with a receipt number. We do not promise a fixed turnaround, and there is no dispatch queue that alerts us — to put a person on one case, send us its receipt number. Blocking and muting are immediate and never wait on us.
- Escalation
- By severity: limited delivery → removal → mute → creator restriction → account termination.
- Appeals
- A rejected profile review and a refused creator access can each be appealed once. The appeal is recorded on your device; there is no appeal interface on our side yet, so no outcome is returned automatically.
05Reporting & protection
- How to report
- Use the safety menu on a card, room, chat or profile. The related content and timestamp are attached automatically, so you do not have to describe what you saw from memory.
- Instant protection
- While reporting you can also block the person, mute the content or leave the room in the same step.
- Reporter protection
- The reported party never sees who reported them.
- Your own record
- Your reports are listed in the in-app Safety centre with their receipt number and the time you filed. The app cannot read a status back, so the entry does not move through stages.
- Emergencies
- If you are in immediate physical danger, contact your local emergency services first. Wesala is not an emergency service.