No sign-in or reinstall needed
Email sorenperalta262@icloud.com with the subject “Wesala account deletion”. This is a manual request channel. Opening an email draft or wiping your phone does not complete deletion.
What to include
- Your registered email and, if known, in-app user ID.
- Whether you want the entire account and associated data deleted, or specific data only.
- An address where we can reply. Send from the registered email where possible to help verify ownership.
Never send your password, sign-in token, payment-card details or an ID-document photo. If the registered email is unavailable, ownership must be checked before action; a display name alone is insufficient.
Expected timing
Our target is to handle a complete request within 7 days after ownership verification. If legal retention, provider coordination or unresolved identity issues require longer, we will explain the reason and expected timing by email. Wait for the completion message; follow up in the same email thread if needed.
Scope and retained records
- The manual process addresses sign-in access, email linkage, public profile, relationships and identifiable associated media/business records. Treatment of remaining balance or entitlements is explained during verification.
- NetEase Yunxin messages, Alibaba Cloud OSS media and data already sent to Adjust/Meta require provider-specific checks and deletion requests. A local wipe does not confirm deletion at those providers.
- Necessary transaction, anti-fraud, safety or dispute records may be retained where required by law, with access and purpose restricted. The completion reply should identify retained categories, reasons and applicable periods or the basis for determining them.
- Copies saved by other people, screenshots of public content and payment records held independently by the app store cannot be deleted through this app.
A deletion request does not automatically request a refund. Ask for a data copy before deletion is completed.
The in-app button
Account & security → Delete account currently clears local records, signs out of messaging and unbinds the device. It does not close the server account. The same email and password may still reopen it. Use the email process above for server deletion.